Yes. I would replace the existing policy rather than just tidy it. The current version is based on an older Shopify privacy template, has grammatical issues, outdated links/terminology, and is too vague in places for a UK-facing ecommerce business.

Below is a cleaner version written for Tranquil Panda, using info@tranquilpanda.com consistently. Because this is a legal/privacy document, you should ensure the final version accurately reflects the apps, analytics, advertising tools and fulfilment providers you actually use.

Privacy Policy

Last updated: 8 October 2026

At Tranquil Panda, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit www.tranquilpanda.com (the “Site”), make a purchase, contact us, or otherwise interact with Tranquil Panda.

For the purposes of this Privacy Policy, “we”, “us” and “our” refer to Tranquil Panda.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

Contact information
Your name, email address, telephone number, billing address and delivery address.

Order and transaction information
Information about products you view, purchase, return or exchange, together with order, delivery and transaction information.

Payment information
Payment information required to process your purchase. Payments are processed through our payment service providers, and we do not necessarily receive or store your complete payment card details.

Account information
If you create an account, we may collect information associated with that account, such as your contact details, order history and account preferences.

Device and usage information
When you use our Site, certain information may be collected automatically, including your IP address, browser and device type, time zone, pages viewed, referring websites and information about how you interact with our Site.

Communications
Information you provide when contacting us about an order, return, product or other enquiry.

Marketing preferences
Your preferences regarding marketing communications and, where applicable, advertising and cookies.

2. How We Collect Your Information

We may collect personal information:

• directly from you when you place an order, create an account, contact us or subscribe to marketing;
• automatically when you browse or interact with our Site;
• from service providers that help us operate our business; and
• from advertising, analytics and social-media platforms where permitted by law.

We may use technologies including cookies, pixels, tags and similar technologies to understand how visitors use our Site and to support functionality, analytics and advertising.

3. How We Use Your Personal Information

We may use your personal information to:

• process and fulfil your orders;
• process payments, returns and refunds;
• provide order confirmations, delivery updates and customer support;
• manage customer accounts;
• detect, investigate and prevent fraud or other potentially unlawful activity;
• operate, maintain and improve our Site;
• understand how customers use our Site and products;
• measure the effectiveness of our marketing;
• personalise your shopping experience where appropriate;
• send marketing communications where you have consented or where otherwise permitted by law;
• comply with our legal and regulatory obligations; and
• establish, exercise or defend legal rights.

We only process personal information where we have an appropriate lawful basis to do so, which may include performing a contract with you, complying with a legal obligation, pursuing our legitimate interests or obtaining your consent.

Where we rely on consent, you may withdraw that consent at any time.

4. Cookies and Similar Technologies

Our Site uses cookies and similar technologies to operate effectively, remember preferences, understand how visitors use the Site and, where permitted, support personalised advertising.

Some cookies are necessary for the Site to function. Other cookies, including analytics and advertising cookies, may require your consent depending on applicable law.

You can manage your cookie preferences through the cookie controls available on our Site and through your browser settings.

Disabling certain cookies may affect some features or functionality of the Site.

5. How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Shopify, which provides our ecommerce platform;
• payment processors;
• delivery and logistics providers;
• fulfilment partners;
• customer-service providers;
• analytics providers;
• advertising and marketing platforms;
• IT, hosting and security providers; and
• professional advisers or authorities where required by law.

We only share information that is reasonably necessary for the relevant purpose.

We may also disclose information where required to comply with applicable law, regulation, court order or other lawful request, or where necessary to protect our rights, customers or others.

You can read more about Shopify's handling of personal information through its privacy information.

6. Advertising and Marketing

Where permitted by law, we may use information about your interaction with our Site to understand the effectiveness of our advertising and to show you more relevant marketing.

This may involve advertising platforms such as Meta or Google where those services are used by Tranquil Panda.

Where consent is required for advertising cookies or similar technologies, we will seek that consent.

You can manage your preferences through our cookie controls and the privacy or advertising settings provided by the relevant platforms.

You can unsubscribe from our marketing emails at any time by using the unsubscribe link included in our emails.

7. International Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it receives an appropriate level of protection in accordance with applicable data-protection law.

This may include relying on recognised adequacy arrangements or appropriate contractual safeguards.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting our legal, accounting and regulatory obligations.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

9. Your Privacy Rights

Depending on where you live, you may have rights in relation to your personal information.

For customers in the UK, these may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing;
• request transfer of certain information;
• withdraw consent where processing is based on consent; and
• object to or opt out of certain direct marketing.

These rights are subject to applicable legal requirements and exemptions.

To exercise your privacy rights, please contact us at info@tranquilpanda.com.

We may need to verify your identity before completing certain requests.

10. Complaints

If you have concerns about how we handle your personal information, please contact us first at info@tranquilpanda.com so that we can investigate your concerns.

If you are in the UK, you also have the right to raise a complaint with the Information Commissioner's Office (ICO).

11. Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Children's Privacy

Our Site and products are not directed at children, and we do not knowingly collect personal information from children where doing so would be unlawful.

If you believe a child has provided us with personal information inappropriately, please contact us at info@tranquilpanda.com.

13. Third-Party Websites

Our Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party service you use.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, services, technology or legal and regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or wish to make a privacy-related complaint, please contact us:

Tranquil Panda
Email: info@tranquilpanda.com
Website: www.tranquilpanda.com