Frequently Asked Questions

When will I receive my order?

We aim to deliver orders within 5–7 working days from order confirmation.

Once your order has been dispatched, you’ll receive an email with tracking details. Delivery times are estimates and may occasionally be affected by carrier delays, public holidays or circumstances outside our control.

How much is delivery?

Standard delivery is free on all orders.

How can I track my order?

Once your order has been dispatched, we’ll email you your tracking details. Please allow a little time for tracking information to become active.

If you need help locating your order, email info@tranquilpanda.com with your order number.

Will my items arrive together?

We aim to deliver your order together, but occasionally items may arrive in separate parcels.

If this happens, there will be no additional delivery charge.

Can I return an item?

Yes. You have 14 days from receiving your order to notify us that you wish to make a return.

Items should be returned unworn, unwashed and in their original condition, with tags attached where applicable.

Customers are responsible for return postage for unwanted items. Please see our Refund Policy for full details and your statutory rights.

To start a return, email info@tranquilpanda.com with your order number.

What if my item is faulty, damaged or incorrect?

Please email info@tranquilpanda.com with your order number and photographs showing the issue.

We’ll review it promptly and arrange an appropriate resolution. Your statutory rights are unaffected.

When will I receive my refund?

Once we receive and inspect your return, we’ll confirm whether your refund has been approved.

Approved refunds are returned to your original payment method. Processing times may vary depending on your bank or payment provider.

Can I exchange an item?

If you need a different size or colour, please contact us.

Where a direct exchange isn’t available, you can return the original item and place a new order for your preferred option.

Can I cancel or change my order?

We process orders quickly, so please contact us as soon as possible if you need to cancel or make a change.

If your order has already been dispatched, you can return eligible items after delivery in accordance with our Refund Policy.

I entered the wrong delivery address. What should I do?

Contact us as soon as possible at info@tranquilpanda.com with your order number and the correct delivery address.

If your order hasn’t been dispatched, we’ll do our best to update it. Once dispatched, we may be unable to redirect your parcel.

Do you deliver internationally?

Yes. We deliver to selected international destinations.

Delivery times vary by destination and may be affected by local customs procedures. Any applicable import duties or taxes are the responsibility of the customer unless otherwise stated at checkout.

How do I choose the right size?

You'll find a size guide on our product pages to help you find your best fit.

If you're between sizes or need advice, contact us and we'll be happy to help.

How should I care for my Tranquil Panda activewear?

Always follow the care instructions on your garment.

For best results, wash at a low temperature with similar colours and avoid bleach, harsh detergents and excessive heat.

What makes Tranquil Panda different?

Tranquil Panda creates premium activewear designed exclusively for women, combining flattering fits, comfort and versatile designs for movement and everyday life.

Every purchase also contributes to the Tranquil Panda Impact Fund, supporting initiatives that help women and girls through health, education, safety and opportunity.

Still need help?

We’re happy to help.

Email info@tranquilpanda.com. If your enquiry relates to an existing order, please include your order number so we can assist you as quickly as possible.